11 March 2020
In partnership with law firm McAllister Olivarius we have published:
This guidance provides detailed recommendations for higher education institutions processing student complaints and makes key recommendations during the main steps within the end-to-end procedure:
A. Initial submission of complaint and risk assessment
B. The Investigation
C. The decision-making procedure
D. The review process
E. Confidentiality of outcomes and protection of the complainant
F. Data recording and management
We have written a comment piece on WonkHE to accompany the guidance.
The Guidance is accompanied by our briefing notes published by The 1752 Group and McAllister Olivarius.