11 March 2020
In partnership with law firm McAllister Olivarius we have published:
This guidance provides detailed recommendations for higher education institutions processing student complaints and makes key recommendations during the main steps within the end-to-end procedure:
A. Initial submission of complaint and risk assessment
B. The Investigation
C. The decision-making procedure
D. The review process
E. Confidentiality of outcomes and protection of the complainant
F. Data recording and management
The guidance is free to download on the link above.
We have written a comment piece on WonkHE to accompany the guidance.
The Guidance is accompanied by our briefing notes published by The 1752 Group and McAllister Olivarius.